Refund & Cancellation Policy

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Refunds are issued by Paddle back to your original payment method.

If you are not satisfied with a paid subscription (Basic, Advanced, or Pro, billed monthly or annually), you can request a full refund within 14 days of the purchase or renewal date. To request a refund, email support@sociops.com with your account email and the order/transaction reference from your Paddle receipt.

The 14-day guarantee covers the subscription charge itself. It does not cover credits you have already used within that period — each generation (blog post, image, video, or other AI output) consumes a real, non-recoverable cost on our side the moment it runs. If you request a refund after using part of your monthly credit allowance, we refund the subscription fee minus the value of credits already consumed, calculated at your plan’s list price per credit.

Prepaid top-up credit packs follow the same 14-day guarantee for the unused portion of the pack. Once a credit from a pack has been spent on a generation, that portion is non-refundable.

Unused top-up credits expire 12 months after the purchase date, as stated at the time of purchase. Expired credits cannot be refunded or reinstated.

You can cancel your subscription at any time from Billing settings. Cancelling stops future renewals; your plan remains active until the end of the period you already paid for, and included monthly credits from that period remain usable until it ends. We do not prorate mid-cycle cancellations outside the 14-day guarantee window above.

Email support@sociops.com with:

• The email address on your SociOps account.
• The order date and, if available, the transaction ID from your Paddle receipt.
• The reason for the request.

We acknowledge refund requests within 2 business days and aim to resolve every request within 7 business days. Approved refunds are issued by Paddle and typically appear on your statement within 5–10 business days, depending on your bank or card provider.

If you are not satisfied with how we handled your refund request, you can contact Paddle directly as the Merchant of Record at paddle.net, or reach out to the trade ombudsman or consumer-protection body applicable in your country of residence.

If you believe you were charged in error, please contact us first — most issues are resolved faster this way than through a card chargeback, and a chargeback can delay access to your account while it is investigated.

SociOps (operated by [Owner Legal Name] — sole proprietorship, legal name pending). Refund questions: email support@sociops.com, or see the Contact page for phone support.